Important: This privacy policy applies to all registered users and visitors of the aco365 platform. By using the site, you are considered to have accepted this policy.
1 Introduction
Aco365 is a trusted online gaming platform serving Bangladesh and other licensed regions. We believe your personal data belongs to you. That's why our privacy policy is built on complete transparency — so you always know exactly how your information is being used.
This privacy policy explains what information aco365 collects, why it is collected, where it is stored, and how it is kept secure. Please read this policy carefully before using our services.
2 What Information We Collect
Aco365 only collects information necessary to provide its services. Details are outlined below:
| Type of Data | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Account communication and security notifications |
| Financial Information | Mobile Banking/Nagad/Rocket Number | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security Monitoring & Fraud Prevention |
| Usage Data | Game history, bet records, login times | Service Improvement & Responsible Gaming |
3 How We Collect Data
Aco365 collects information through a variety of methods:
- Directly Provided Information: Information you provide when filling out the registration form, uploading KYC documents, or contacting our support team.
- Automatically Collected Information: When you visit our site, our servers automatically log your IP address, browser type, visit time, and page views.
- Cookies & Tracking: We use specific types of cookies to ensure the functionality and security of the site (details below).
- From third parties: Transaction confirmation details from payment providers such as Mobile Banking or Nagad.
4 Purpose of Data Use
Aco365 uses your information for the following purposes:
- Account Management: Registration, login, and identity verification.
- Transaction Processing: Ensuring deposits are received and withdrawals are paid out quickly and accurately.
- Customer Support: Providing prompt resolution of your complaints or queries.
- Security & Fraud Prevention: Detecting suspicious activity to keep your account and the platform secure.
- Regulatory Compliance: Compliance with AML (Anti-Money Laundering) and KYC regulations.
- Promotions & Offers: Sending relevant offers based on your preferences — only with your consent.
- Service Improvement: Analyzing usage patterns to improve the platform.
Our Clear Commitments
Aco365 never sells your data to advertisers or unrelated third parties. Your privacy matters more to us than any business interest.
5 Data Sharing & Third Parties
In limited and specific circumstances, aco365 may share your information with the following parties:
- Payment Providers: Mobile Banking, Nagad, Rocket — used solely to process transactions. They do not share your data with any other parties.
- KYC Verification Service: Licensed verification partners used to confirm your identity.
- Game Software Providers: Only the minimum data necessary for game operation.
- Legal Authorities: In cases involving a court order or a lawful government request.
Your data is not shared with anyone outside the cases listed above. Data protection agreements are in place with every partner.
6 Cookie Policy
Aco365 uses cookies to ensure the site functions correctly and to improve your experience. The types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your language and preferences.
- Analytics Cookies: To understand which pages on the site are used most. No personal data is linked.
- Security Cookies: Used to detect and prevent fraud and automated attacks.
You can delete non-essential cookies or stop accepting new ones at any time through your browser settings.
7 Data Retention Period
How long we retain your data depends on the type of information and applicable legal requirements:
- Account Information: Retained for the lifetime of your account and for up to 5 years after closure, in accordance with regulatory requirements.
- Financial Transaction Records: A minimum of 7 years, in accordance with AML regulations.
- Game Logs & History: 3 years for dispute resolution purposes.
- Customer Support Contact: 2 years.
- Analytics Data: 1 year in anonymized form.
Once the retention period expires, data is securely deleted or anonymized.
8 Your Rights
Under aco365's privacy policy, you have the following rights:
Right to Access Your Data
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
In certain cases, you can request that the use of your data be restricted.
Data Portability
You can request your data in a portable format.
Right to Opt Out of Marketing
You may opt out of marketing communications at any time.
To exercise any of these rights, email us at [email protected]. We will endeavor to respond within 30 business days.
9 Technical Data Security Measures
Aco365 has implemented multiple technical measures to protect your data:
- SSL/TLS Encryption: All pages on the site are secured with 256-bit SSL. A padlock icon in your browser means the connection is safe.
- Firewall & DDoS Protection: Advanced network security measures prevent unauthorized access.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account login.
- Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
- Payment Data Encryption: Your mobile banking number is not stored directly in our system — encrypted tokens are used instead.
- Staff Training: Only authorized personnel can access specific data, and all staff are bound by confidentiality agreements.
10 Policy Updates & Contact
Aco365 may update this privacy policy from time to time. When changes are made:
- A notice will be posted on the site and the "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email or mobile number.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or concerns:
- Email: [email protected]
- Live Chat: Click the icon at the bottom right of the site.
- For answers to common questions, visit our FAQ View page.
Our Commitment: aco365 always puts your privacy first. We believe transparency and honesty are the foundation of lasting trust.
Table of Contents
Last Updated
This document was last updated January 1, 2026 Last updated on.
Next review: July 2026. You will be notified on the platform if any changes are made.